EnnyCrochet

Last updated: 8 November 2026.

These terms apply when you buy from EnnyCrochet at ennycrochet.store. By placing an order you confirm that you have read and accept them, together with our Shipping and delivery, Returns and exchanges, and Privacy pages, which form part of them. If you do not agree, please do not place an order.

1. Who we are

EnnyCrochet is a handmade crochet atelier based in Nigeria. "We", "us" and "the atelier" mean EnnyCrochet. You can reach us through the Contact page or on WhatsApp.

2. Who can buy

You must be at least 18 years old, or have the permission of a parent or guardian. Please give accurate and complete information when you order.

3. Placing an order and when a contract is made

What you see on our site is an invitation to order. When you place an order, you are making an offer to buy.
The email we send straight away only confirms that we have received your order. It does not mean we have accepted it.
We accept your order, and a contract is made, when we confirm it to you by email after your payment is confirmed and, for made-to-measure and bespoke pieces, after your measurements and details are confirmed.
If we do not receive payment within 7 days of your order, we may cancel it after emailing you.
We may decline or cancel an order, for example if a piece is no longer available, if we cannot deliver to your address, if we suspect fraud, or if there was an error in the price or description. If we cancel after you have paid, we refund you in full.

4. Prices and currency

Prices are set in US dollars and shown in your chosen currency, converted at the exchange rate on our site when you order. The total shown at checkout is the amount you pay.
Delivery, and any import duties and taxes where shown, are added at checkout before you pay.
We take care to price accurately. If we find an obvious error in a price after you order, we will tell you, and you can choose to continue at the correct price or cancel for a full refund.

5. Payment

Payment in full is required when you order. We do not take deposits on standard orders. Bespoke commissions follow the payment terms in the written quote.
You can pay online by card or bank through our payment partner Paystack (charged in Nigerian naira or US dollars), or by bank transfer using the instructions shown after you order. Your order is marked as paid only when the payment is confirmed.
We never see or store your full card details. The payment provider handles them.
Your bank or the payment provider may charge their own fees or exchange rates. These are outside our control.
If you think a payment was taken in error, contact us first and we will put it right quickly.

6. Discount codes

A discount code is valid only during the dates shown with it. It applies to the pieces in your bag, not to delivery or duties, and cannot be exchanged for cash.
One code can be used per order. Unless the offer says otherwise, each code can be used once per email address.
If an order that used a code is cancelled before work begins, the code is released. If you return a piece, you are refunded the amount you actually paid.
We may withdraw a code that was issued in error or is being misused.

7. Made-to-order, made-to-measure and bespoke pieces

For made-to-measure pieces, you are responsible for giving correct measurements, as shown on our site. We confirm them with you before we begin, and we make the piece to the measurements you confirm.
If you choose or request colours or details, we confirm them before production. Screens show colours differently, and yarn can vary slightly between batches.
Once your order is "In production", it can no longer be changed or cancelled. Our Returns and exchanges policy explains the rest.
Bespoke commissions begin when you accept our written quote and the payment agreed in it has been received. A change to an approved design may change the price and the delivery time.

8. Handmade goods

Each piece is made by hand. Slight differences in stitches, motif placement and shade between pieces, or from the photographs, are part of the character of handmade work and are not faults.

9. Delivery

We make reasonable efforts to deliver within the estimates shown, but dates are estimates. Our Shipping and delivery policy covers delivery, customs and delays. A piece is at your risk once it has been delivered to you, or to the person or address you gave us.

10. Cancelling, returns and refunds

Our Returns and exchanges policy explains when you can cancel or return an order and how refunds work. Nothing in these terms or in that policy removes rights you have under the law where you live that cannot be waived, including your rights if a piece is faulty or not as described.

11. Care

Please follow our Care guide. We are not responsible for damage that results from using or washing a piece against its care instructions.

12. Your account

If you create an account, keep your password secret and tell us at once if you think someone else has used it. You are responsible for what happens under your account. We may suspend an account that is misused.

13. Reviews and things you send us

If you post a review or send us photographs or messages for the site, you confirm that they are yours to share and are honest. You allow us to show them on our site and our social channels with the name you gave, unless you ask us to remove them. We may refuse or remove reviews that are abusive, false or unrelated to our pieces.

14. Our designs and our website

Our designs, patterns, photographs, text, logos and website belong to EnnyCrochet and are protected by copyright and other laws. Buying a piece gives you the piece, not any right to its design. Please do not copy our designs or photographs, make items from them to sell, or use our name or images commercially without our written permission. Please do not misuse the site: no scraping, no attempts to break its security, and no fraudulent orders.

15. Our responsibility to you

Nothing in these terms limits or excludes our liability for fraud, for death or personal injury caused by our negligence, or for anything else the law does not allow us to limit, including your statutory consumer rights.
Subject to that, we are not liable for indirect or consequential losses, such as lost opportunities or the loss of an occasion you bought for, and our total liability for any claim about an order is limited to the price you paid for that order.

16. Events outside our control

We are not responsible for failing or delaying to meet our obligations because of events beyond our reasonable control, such as natural disasters, power or internet failures, strikes, courier or customs disruption, or government action. If this happens, we will tell you and do what we reasonably can to complete your order. If the delay is long, you can cancel the unmade or unshipped part of your order for a refund.

17. Privacy

We handle your personal information as set out on our Privacy page.

18. Changes to these terms

We may update these terms. The version in force when you place your order applies to that order. The date at the top shows when they were last changed.

19. Governing law and disagreements

These terms and any order are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please contact us first, and we will try to solve it fairly and quickly. If we cannot agree, the courts of Nigeria can decide the dispute. If you are a consumer living in another country, you also keep the benefit of the mandatory consumer protection rules of your country, and you may bring a claim in your local courts where the law allows.

20. General

If any part of these terms is found to be invalid, the rest stays in force.
If we do not enforce a right straight away, we can still enforce it later.
These terms are written in English. A French translation is provided for convenience. If they differ, the English version applies, except where the law of your country says otherwise.

21. Contact

Questions about these terms? Use the Contact page or WhatsApp.

Terms of sale